SEX DOLL FAQ

Ordering a love doll from us is a simple and secure process:

1. Browse Our Collection: Visit our website and explore our range of high-quality silicone and TPE dolls. You can choose between different models based on your preferences for body type, ethnicity, and features.
2. Customize Your Doll: Once you’ve selected a model, you can customize various aspects such as hair color, eye color, skin tone, breast size, and other options to create your ideal companion.
3. Add to Cart and Checkout: After customization, add the doll to your cart and proceed to checkout. During this process, you’ll provide your shipping information and select your preferred payment method.
4. Order Confirmation: After placing your order, you’ll receive a confirmation email from us. Please ensure that you can receive our emails; check your spam folder if necessary, and add our email to your contacts.
5. Production Updates: We will begin manufacturing your doll, which typically takes about 7-10 days. During this time, we may send you updates and, if possible, photos of your doll in progress.
6. Shipping Notification: Once your doll is completed, we’ll send you a shipping confirmation with tracking details. Shipping usually takes an additional one to two weeks, depending on your location.
7. Delivery: Your doll will be delivered in discreet packaging to the address provided. If you prefer not to receive the package at your home, please contact us to see if it’s possible to have the doll held at a local FedEx, UPS, or DHL facility or access point for pickup at your convenience.

Our dolls are made from two primary materials:

• Medical-Grade Silicone: Known for its durability, silicone is non-toxic, hypoallergenic (unless you have a silicone allergy), and easy to clean. It provides a realistic feel but is slightly firmer than TPE.
• Thermoplastic Elastomer (TPE): TPE is softer and more elastic than silicone, offering an incredibly lifelike texture and movement. It is also non-toxic and safe for human contact but requires a bit more care in cleaning and maintenance.

Key Features:

• Waterproof: Our dolls are fully waterproof, allowing for easy cleaning and the option to use them in water.
• Durable Skeleton: Each doll has a fully articulated metal skeleton that allows for realistic posing and movement.

Safety Assurance:

• Non-Toxic Materials: We ensure that all materials used are free from harmful chemicals or allergens (except for those allergic to silicone).
• Quality Control: Our manufacturing partners are carefully selected to meet high-quality standards. Each doll undergoes rigorous quality checks before shipment.

Proper care and maintenance will extend the life of your doll:

Cleaning:

• After Each Use: Clean the doll’s body and intimate areas with mild antibacterial soap and warm water. For internal cleaning, use the irrigator or douche that comes with your doll.
• Avoid Harsh Chemicals: Do not use abrasive cleaners, alcohol, or other harsh chemicals on your doll.
• Drying: Gently pat the doll dry with a soft, non-abrasive towel. Ensure all moisture is removed from internal cavities to prevent mold.
• Powdering: Once dry, apply a light dusting of talcum powder or cornstarch to keep the skin smooth and prevent it from becoming sticky.

Storage:

• Positioning: Store your doll lying flat on its back on a soft surface, like memory foam, with arms and legs slightly apart.
• Avoid Pressure Points: Do not place heavy objects on the doll or leave it in positions that cause stress on the joints or skin.
• Clothing: Remove any tight or dark-colored clothing to prevent staining or indentations.
• Environment: Keep the doll in a cool, dry place away from direct sunlight and extreme temperatures.

Handling:

• Joint Movement: The doll’s joints are designed to move realistically. Always move limbs gently and avoid forcing them beyond their natural range.
• Lubrication: Use only water-based lubricants during use to protect the material.

Absolutely. We prioritize your privacy at every step:

• Discreet Packaging: Your doll will be shipped in a plain, unmarked box without any logos or identifying information. For customs purposes, the item will be labeled as a “mannequin.”
• Billing Statement: Your credit card or bank statement will show a discreet billing name, such as “FD,” without any reference to our company or products.
• Confidential Information: All personal information you provide is securely stored and strictly confidential. We do not share your data with third parties.
• Alternative Delivery Options: If you prefer not to receive the package at your home, please contact us to see if it’s possible to have the doll held at a local FedEx, UPS, or DHL facility or access point for pickup at your convenience.

Payment Methods:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
• PayPal: You can use PayPal for secure transactions. Even without a PayPal account, you can use their platform to pay with your card.
• Payment Plans: We offer financing options and payment plans through reputable third-party providers like Klarna or PayPal Credit. This allows you to receive your doll now and pay over time.

Transaction Security:

• SSL Encryption: Our website uses SSL encryption to protect your personal and financial information during online transactions.
• Secure Payment Gateways: Payments are processed through secure platforms that comply with industry standards for data protection.
• Privacy Protection: We do not store your credit card information, and all transactions are handled with the utmost confidentiality.

Order Cancellation:

• Within 24 Hours: You can cancel or modify your order within 24 hours of placing it at no charge.
• After 24 Hours: If you need to cancel after 24 hours and the production is still in its early stages, a cancellation fee of 10–30% of the purchase price may apply, depending on the production status. Once production has begun, we cannot accommodate changes. Additionally, cancellations after the doll is complete are not possible due to costs incurred for materials, production, sales management, communication, and packaging.
• Customization Consideration: Highly customized orders may not be eligible for cancellation after production has begun.

Refund Policy:

• No Returns: Due to the intimate and custom-made nature of our products, we cannot accept returns or offer refunds once the doll has been delivered.
• Damaged Products: If your doll arrives damaged due to shipping, please contact us within 24 hours at info@fairdolls.com with photos of the damage. We will assess the issue and offer solutions such as repairs, replacements, or discounts, depending on the situation.

• Production Time: Manufacturing your custom doll typically takes about 7–10 days. This timeframe may vary depending on the complexity of customizations and current order volume.
• Shipping Time: Once the doll is ready, shipping usually takes one to two weeks for destinations in the U.S. and Europe. Remote locations may take a bit longer.
• Total Delivery Time: From the time you place your order, you can expect to receive your doll within approximately 2–3 weeks.
• Order Updates: We will keep you informed throughout the process, providing updates on production and shipping status.

Yes, our dolls are designed to be as realistic as possible:

• Anatomically Correct: They feature lifelike vaginal, anal, and oral openings (oral capability depends on the doll model).
• Posable Skeleton: The internal metal skeleton allows for a wide range of natural movements and poses.
• Realistic Feel: The skin texture mimics that of a real human, and the body parts like breasts and buttocks are designed to jiggle realistically.
• Customization Options: You can choose specific body types, facial features, hairstyles, eye colors, and more to match your preferences.

• Quality Assurance: Each doll undergoes strict quality control checks before shipment to ensure it meets our high standards.
• Warranty: Due to the personal nature of the product, we do not offer a traditional warranty. However, if you encounter any manufacturing defects upon arrival, please contact us within 24 hours.
• After-Sales Support: We are committed to assisting you with any questions or issues you may have regarding your doll. Feel free to reach out to our customer service team for guidance on care, maintenance, or repairs.

• Water-Based Lubricants Only: We strongly recommend using only water-based lubricants. These are safe for both silicone and TPE materials and will not cause degradation.
• Avoid Oil-Based or Silicone-Based Lubes: These can damage the material of your doll and shorten its lifespan.
• Cleaning After Use: Always clean any lubricant residue from your doll after use to maintain hygiene and material integrity.

• Warming Methods:
• Heating Blanket: You can wrap your doll in an electric heating blanket set to a low temperature.
• Warm Bath: Submerging your doll in a warm (not hot) bath can help raise its temperature.
• Precautions:
• Temperature Control: Do not use excessively hot water or high heat settings, as extreme temperatures can damage the material.
• Avoid Boiling Water: Never attempt to boil your doll or use any heating method that could cause burns or material degradation.

• Potential for Staining: Dark-colored or tight-fitting clothing can stain the doll’s skin, especially if left on for extended periods.
• Preventive Measures:
• Wash New Clothes: Before dressing your doll, wash all new clothing to remove excess dyes.
• Choose Light Colors: Opt for light-colored, loose-fitting garments when possible.
• Limit Wear Time: Do not leave clothing on your doll for prolonged periods.
• Skin Care: Regularly clean and powder your doll’s skin to maintain its condition.

• Durability Factors:
• Material Quality: Both silicone and TPE are durable materials designed to last several years with proper care.
• Usage: Gentle handling and proper use will extend the lifespan of your doll.
• Longevity:
• Expected Lifespan: With regular maintenance, your doll can last anywhere from 2 to 10 years.
• Care Importance: Adhering to care instructions significantly enhances durability.

Hygiene:

• Clean Before and After Use: Always clean the doll’s intimate areas before and after each use.
• Personal Protection: Consider using protection to maintain both your health and the doll’s cleanliness.

Handling:

Avoid Sharp Objects: Keep the doll away from sharp or abrasive items that could damage the skin.

Joint Movement: Move limbs gently and within natural ranges to prevent joint damage.

• Environment:
• Safe Storage: Store the doll in a safe place where it won’t be exposed to potential hazards like pets or children.

• Regulations Vary: Laws regarding the import and ownership of sex dolls differ by country.
• Customer Responsibility: It is your responsibility to be aware of and comply with your local laws.
• Assistance: If you’re unsure about regulations in your area, please contact us, and we may assist with general information.

• Extensive Customization: Yes, we offer a wide range of customization options, including:
• Facial Features: Choose different head models, mouth types etc.
• Body Types: Select from various body shapes, heights, and breast sizes.
• Skin Tone: Options range from fair to tan and darker complexions.
• Hair and Eyes: Customize hair color and style, as well as eye color.
• Special Requests: If you have specific customization requests not listed, please contact us to discuss possibilities.

• Check Spam Folder: Sometimes, our emails may end up in your spam or junk folder.
• Add to Contacts: Add info@fairdolls.com to your email contacts to ensure you receive our communications.
• Contact Us: If you still don’t receive emails, please reach out directly via email, live chat, or phone.

• Carrier Limitations: We typically use carriers like FedEx, UPS, SF and DHL, which may not deliver to P.O. Boxes.
• Alternative Options: We may arrange for your package to be held at a local access point for pickup.
• Special Arrangements: Please contact us to discuss the best shipping solution for your situation.

• Immediate Action: Inspect your doll upon arrival. If you notice any damage, contact us within 24 hours.
• Provide Documentation: Send detailed photos of the damage to help us assess the situation.
• Resolution: We will work with you to find the best solution, which may include repairs, replacements, or compensation, depending on the issue.